Policy & conditions

1. Nature of service

METE provides personalized travel consulting services.
We are not a travel agency and we do not sell travel packages.

Our service includes:

• listening to the client’s needs

• designing tailor-made itineraries
  providing maps, contacts, links, and recommendations

• support before and during the trip

All bookings and payments for travel services (accommodation, transport, experiences) are made:

• directly by the client

• or through a partner travel agency chosen by the client

2. Consulting Request & Booking Process

Clients may:

• contact us via website, WhatsApp, or email
  
  

• submit a travel consultation request form
  
  

A free initial call (10–15 minutes) is offered to understand the travel needs.

Only after the proposal is accepted and the consultation fee is paid, the itinerary design process begins.

3. Payments

• The consultation fee must be paid before the start of the service

• Payments may be made via: bank transfer, PayPal, payment link, or Satispay

The fee refers exclusively to the design of the personalized itinerary, not to any travel services.

4. Delivery Time

The itinerary will be delivered within:
3–5 business days after payment confirmation, unless otherwise agreed.

5. Revisions

• Up to two revisions of the itinerary are included

• Any additional revisions may be subject to an extra fee

6 Refund Policy

The consultation fee is non-refundable once the itinerary design work has started.

However, it is possible to:

• change travel dates
  
  

• change destination
  at no additional cost, as long as the work has not been completed.
  
  

7. Liability

METE is not responsible for:

• price changes

• cancellations

• delays

• service disruptions

• weather conditions

• issues related to third-party suppliers (accommodation, transport, activities)

All bookings and contracts are made directly between the client and the service providers or the partner agency.

8. Support During the Trip

Support via WhatsApp is available:

• before departure
  
  

• during the trip

Available hours: 09:00 – 20:00 (Italian time).

9. Use of Content

All itineraries, texts, and materials provided by METE:

• are for personal use only

• may not be resold, copied, or distributed without written permission

10. Privacy & Personal Data

All personal data provided by the client is used solely to:

• respond to inquiries

• create personalized itineraries

• provide support

Personal data will not be shared with third parties without consent, in compliance with current privacy regulations.

11. Acceptance of Terms

By requesting a consultation and completing the payment, the client:
✅ confirms having read
✅ understood
✅ accepted
these Policy & Conditions.